At TPD, our commitment to exceptional service and building meaningful client relationships sets us apart. Recently, we visited Portland to meet with three of our esteemed clients in the semiconductor and manufacturing industries. These in-person business reviews were enlightening and reinforced the exceptional work our team at TPD is doing. I want to share the key takeaways from these meetings and highlight the impact of our services on our clients' success.

Establishing Stronger Connections

During our visit, I had the privilege of engaging with senior executives and leadership teams from our client partners. Open dialogues with EVPs, VPs of HR, Talent Leads, General Managers, and Directors fostered meaningful conversations, deepening our relationships. These interactions underscored the importance of involving key decision-makers to drive impactful change and cultivate more profound, more collaborative partnerships.

Our VP of Operations, Stuart Heaven, joined me from TPD, along with three of our service delivery team members, Aaron, Victoria, and Kiran. 

Consistently Awesome Feedback

The feedback we received from our clients was overwhelmingly positive. Here are some key points they highlighted:

• Quality of Candidates: Clients are consistently impressed by the quality of candidates we provide, often surpassing those from other agencies they have partnered with in the past.
• Service Delivery: Our commitment to delivering on our promises stood out. If we committed to something within two days, we ensured it was done within two days.
• Transparency and Honesty: Clients value our transparent and honest communication, particularly when dealing with challenges or roadblocks.
• Quick Resolution: Our ability to quickly resolve any issues, often within hours or days, was noted as a significant advantage over competitors who might take weeks.

This level of service and quality has noticeably set us apart from our competitors, resulting in recognition and appreciation from our clients.

The Biggest Positive Outcome

The most significant result of these meetings was the establishment of personal connections and the potential for genuine business engagement with various members at different organizational levels. This development opens the door to deeper conversations and better positioning to develop and grow our client relationships. Our clients appreciated our commitment and interest, which is evident from TPD’s side.

The Importance of Customer Service & Our Team

While every provider in our space aims to bring quality talent, our real differentiator is the level of customer service TPD delivers. It’s about truly listening to clients, understanding their needs, and matching them with the right candidates. At the end of the day, what’s truly unique about TPD is the people who work here. I could not be more proud of the team we’ve built and how they show up for our clients and customers every day.

Why TPD is the Preferred Workforce Partner

Our clients turn to TPD because of our consistent quality of candidates and flexible, responsive service. Each client's needs and business requirements vary, and our ability to provide tailored support makes partnering with us an easy decision once they experience our service quality.

Summarizing Our Strengths

• Consistent Quality: We consistently deliver high-quality candidates and services.
• Flexible and Responsive: We adapt to specific client needs with flexibility and precision by offering contract-to-hire and direct-hire services.
• Pleasurable Interactions: Our clients find working with us a positive experience, appreciating our good people and excellent service.

Conclusion

Our recent visit to Portland and the feedback from our semiconductor and manufacturing clients reaffirmed that TPD is outperforming competitors through data-driven, honest, and transparent service. This, combined with our grit and commitment, ensures a high-quality experience for our clients.

We're proud of the work we do and the positive impact it has on our clients' businesses.

If you're looking for a workforce partner who values quality, transparency, and exceptional service, our clients will tell you that TPD is here to help.